Monday-Friday: 10am-5pm

Saturday: 10am-2pm

Sunday: CLOSED (For Private Birthday Parties)

Play Sessions are FREE to reserve, so in the event you don’t make your reservation, you don’t have to worry about a refund.

Upon arrival you will either show your membership card or purchase Session Passes ($10 per child, adult included).

All museum visitors, members and non-members need to reserve a session prior to visiting. This ensures a quality experience for all and guarantees your spot (in the event the museum hits its capacity).

The museum recommends children ages 1-8 years old, for maximum exhibit enjoyment.

Shoes are not required, however the museum recommends children keep their shoes on for health and safety purposes.

The museum remains committed to sanitary procedures to ensure all guests experience a clean and enjoyable space.

Each day, our team disinfects exhibits through an involved cleaning schedule. We hand-clean each exhibit prop and surface. Our tasted toy bins are also cleaned separately and returned to exhibits afterwards.

Children must be accompanied by an adult (18 years+) during the duration of your visit. Children are not allowed to be left in the museum without an adult present. Our staff team is consistently resetting exhibits and checking in/out customers. Museum staff are not responsible for supervising children.

The museum operates on timed ticketed play sessions. In the event that the next session is at capacity, we would not be able to accommodate re-entrance.

We accept Cash (bills less than $100), VISA, American Express, MasterCard, Disover, Gift Cards and Local First Gift Cards.

When scheduling allows, the museum does extend hours to field trip groups.

For more information email kids@amuseumcolumbia.com your group size and any additional details.

All in-person and online memberships and gift card purchases are final sale.

We appreciate your business and want you to be completely satisfied with your purchase.

Apparel: Must be returned to us within 14 days from the original purchase date. Any tags must be intact, receipt provided, and unworn/unwashed for STORE CREDIT ONLY.

Merchandise Returns: Must be returned within 14 days. Only store credit will be issued. Store credit in the form of a gift card will be issued. The gift card may be used for future purchases and does not expire.

Sale Items: All sale items and any purchases made with a coupon code are FINAL SALE and not eligible for return or exchange.

Exchanges: Because of the quantity and rate at which items sell out, we do not offer online exchanges. If you want to exchange an item, we recommend placing a new order for the correct item and returning the original item. You will still receive store credit for the original item once we receive it.

Damaged Items: Claims for damaged or faulty items must be reported WITHIN 48 HOURS of receiving your items to ensure proper credit. Please email a picture of the damaged item and your order number or receipt to shop@amuseumcolumbia.com and our team will assist you further.

If you have any questions about returns or exchanges, please email shop@amuseumcolumbiacolumbia.com and we'll get back to you as soon as possible!!